Privacy Policy

Why We Hold This Information

We hold contact form submissions solely to respond to your enquiry or to address any issue you raised. Without this data, we cannot reply to your message or assist you effectively. Technical data such as your IP address and browser details is used to maintain the platform’s security, diagnose technical faults, and understand general usage patterns. This helps us keep the site running smoothly for all visitors.

What We Collect and When

When you submit a contact form through the site, we collect the information you provide, such as your name, email address, and message. This happens only when you voluntarily send it to us. Like most web servers, our system automatically records technical data each time you visit. This includes your IP address, browser type, operating system, and the pages you viewed. This information is captured without any extra action from you.

How Long Records Are Kept

We keep contact form messages only as long as needed to resolve your enquiry. Once the matter is closed, the record is deleted within a reasonable period. Technical logs are retained for a limited time to support security and performance analysis. When data is no longer required for the purpose it was collected, we securely delete or anonymise it. This applies to all personal information held by the site.

Your Rights to Access or Delete Data

You have the right to request a copy of the personal data we hold about you. You can also ask us to delete your data at any time. To make such a request, please use the contact form on the site. We will respond to your request promptly and in accordance with Malaysian data protection law. We may need to verify your identity before processing your request. There is no charge for making a reasonable request.

Who We Share Data With

We share limited data with analytics providers and hosting companies that act on our instructions. These third parties help us understand site traffic and keep the platform secure. They are contractually bound to protect your data. We never sell your personal information to anyone. Your data is only used for the purposes described in this policy, and we do not share it with advertisers or unrelated third parties.

Cookies and Turning Them Off

The site uses cookies to remember your preferences and to help us improve your experience. These are small text files stored on your device. We do not use cookies to track you across unrelated websites. If you disable cookies in your browser, the site will still function, but certain features like personalised settings or language preferences may not be saved. You can manage cookie settings through your browser at any time.

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