Contact Our Support Team

Typical Reply Times by Channel

Live chat usually connects you to an agent within a minute. Most account-related issues are resolved during the same chat session, so you rarely need to wait for a follow-up. The contact form receives a first reply within 24 hours during normal support hours. Complex cases may take longer, but you will always receive an acknowledgment within that window.

Support Channels and Their Best Uses

Live chat is the fastest way to resolve account-related matters — login issues, balance checks, or verification steps. The chat connects you directly to a support agent who can handle these requests in real time without delays. The contact form is ideal for queries that need a written record, such as disputes, refund requests, or formal complaints. A support agent will reply via email with a reference number so you can track the conversation.

What Not to Send Over Public Channels

Never share your password in live chat, on the contact form, or anywhere on the platform. Support agents will never ask for it, and sharing it compromises your account security. Also avoid sending your full card number or any one-time verification code. The site only needs the last four digits of your card for identification. One-time codes are for your eyes only.

What to Prepare Before Chatting

To get a helpful first reply, have your account username ready. This lets the agent pull up your profile immediately and see your recent activity without asking for extra details. Also note the approximate time of the transaction and the payment channel used — for example, a bank transfer or e-wallet deposit. This information helps the agent locate the specific record quickly.

Languages and Operating Hours

Our support team answers in English and Bahasa Malaysia. You may use either language in live chat or the contact form, and the agent will reply in the same language you used. Support is available 24 hours a day, seven days a week. Whether you are checking your ringgit balance at 3am or need help with a weekend transfer, an agent will be on hand.

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