Frequently Asked Questions
Need Further Help? and What This Page Covers.
Short answers
What is the minimum deposit amount?
The minimum deposit amount is RM10 for most payment channels. This allows you to start playing with a small amount. Deposits below this threshold will not be processed.
Does it work on mobile?
Yes — the mobile web build runs in any browser with no install required. The live dealer and online slots pages load the same way.
What happens if a game disconnects mid-round?
If a game disconnects mid-round, the round continues on the server. Once you reconnect, the result will be shown in your game history. Any winnings are automatically credited to your balance.
When is an account verified?
An account verifies once before it can withdraw; nothing is asked for again afterwards, on Touch ’n Go and DuitNow or anything else the cashier lists.
Where does a withdrawal land?
Back through the funding channel in most cases — Touch ’n Go and DuitNow among them. Where that is not possible the cashier says so before the request is made.
How long do withdrawals usually take?
Withdrawals are processed within 24 hours after approval. Processing times may vary depending on the payment channel chosen, but most e-wallet transfers are completed within a few hours.
Need Further Help?
If your question is not listed here, you can contact customer support through the live chat feature available in the lobby. Support agents are available daily and can assist in English or Bahasa Malaysia. You may also check the site’s terms and conditions page for full policy details. For account-specific issues, log in and use the help ticket system to get a personalised reply.
What This Page Covers
This page answers the most common questions players have about using the platform. Topics include deposits, withdrawals, account verification, turnover requirements, payment channels, mobile access, game disconnections, and deposit limits. Each answer is written to give you a clear, direct response. If you need more detail on a specific topic, please refer to the relevant terms page or the help centre within the lobby.
Compare this with Live Dealer, Online Slots, Mini Games, promotions, then read the articles for the terms attached.